Your privacy is our priority. This document transparently explains how 1bex collect, use, store, and protect the personal information of every member using our platform.
Your data will not be sold, lent, or shared with third parties for marketing purposes without your consent. This is not merely a promise — it is part of our core values.
Important Note: This Privacy Policy describes the privacy practices of 1bex and applies to all information we collect through our platform, mobile app, and customer support channels. By using our services, you agree to the terms of this policy.
1bex values the privacy of every member using our online gaming platform. This Privacy Policy is crafted to ensure you fully understand how your personal information is handled — from the moment of registration through to every transaction you make on our platform.
This policy applies to all users who register for or use the services of 1bex, including access via the desktop website, mobile app, and any of our official communication channels. The information you provide to us will be used solely for the purposes stated in this document, and nothing beyond that.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how organisations handle individuals' personal data. This means you have clearly defined rights over your information, and we have a legal responsibility to uphold those rights.
We collect your personal information through several means — directly from you, automatically as you use the platform, and sometimes from trusted third-party sources for identity verification purposes.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad / passport number | Registration & KYC |
| Contact Information | Email address, phone number, mailing address | Registration form |
| Financial Data | Bank account number, deposit & withdrawal records | Payment processing |
| Technical Data | IP address, device type, browser, operating system | Automatically upon login |
| Usage Data | Game history, betting records, account activity | Automatically during gameplay |
| Communication Data | Live chat transcripts, support emails | Customer support interactions |
We will never ask for your bank account password, credit card PIN or sensitive financial information beyond what is required for legitimate payment processing.
Every piece of information we collect has a clear and legitimate purpose. 1bex uses your personal data for the following purposes:
We do not use your data to make automated decisions that materially affect you without human review, and we do not profile you for third-party advertising purposes.
1bex does not sell, rent, or trade your personal information to any third party. However, there are limited situations where we may need to share certain information:
International Data Transfers: If your data needs to be transferred outside Malaysia for processing purposes, we ensure that recipients comply with data protection standards equivalent to or higher than those required by Malaysia's PDPA.
1bex continuously invests in security infrastructure to ensure your personal data remains protected at all times. The technical security measures we employ include:
While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of a material data security breach involving your data, we are committed to notifying you within the timeframe required by applicable law.
Platform 1bex uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how users interact with our platform. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Maintaining login sessions, account security and core platform functionality | Session / 30 days | |
| Remembering your language preference, display settings and game preferences | 1 year | |
| Understanding aggregate usage patterns to improve the platform | 2 years |
You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect certain platform functions, including the ability to remain securely logged in.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:
Request a copy of the personal data we hold about you at any time.
Request correction of any inaccurate or outdated data in our records.
Request deletion of your data under certain circumstances, subject to legal obligations.
Object to the processing of your data for specific purposes, including direct marketing.
Receive your data in a machine-readable format for transfer to another platform.
Request restriction of the processing of your data while a dispute or review is in progress.
To submit any request relating to the rights above, contact our privacy team through customer support. We will process your request within 21 business days. Some requests may require additional identity verification before they are processed.
1bex only retains your personal data for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. Our retention guidelines are as follows:
Once the retention period has expired and there is no legal requirement to continue storage, your data will be securely deleted or anonymised in accordance with industry best practices.
Platform 1bex may contain links to third-party websites or services for specific purposes such as payment processing or identity verification. Our Privacy Policy does not apply to those third-party websites or services.
We encourage you to read the privacy policy of every third-party service you use in connection with our platform. 1bex is not responsible for the privacy practices or content of third-party websites.
Any third-party service providers handling member data 1bex required to sign a Data Processing Agreement ensuring they handle your information in accordance with the privacy standards we set.
1bex reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements.
Any material changes to how we handle your personal data will be communicated through:
Continued use of the platform 1bex following any changes taking effect constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.
If you have any questions, concerns or complaints regarding the handling of your personal data by 1bex, you can reach us through the following channels:
We are committed to responding to all privacy enquiries within 5 business days. For more complex complaints or those requiring in-depth investigation, we will keep you informed of the progress within that period.
If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Digital.
We go beyond mere legal compliance — we build a privacy system that genuinely protects you as a Malaysian user.
All our data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010. This is not merely a checkbox — it is how we conduct business every day.
Your personal data has never been and will never be sold to advertisers, data brokers, or any third party for marketing purposes. Your information belongs only to you.
Every transaction and communication on the platform 1bex protected by 256-bit SSL encryption — the same security standard used by leading banking institutions worldwide.
Through your account settings, you can manage your communication preferences, access your data and submit privacy-related requests at any time — no waiting or formal application required.
"Least privilege" principle — only staff who genuinely need access to member data are permitted to do so, and every access is logged and regularly audited by our security team.
In the event of any security incident affecting your data, we are committed to notifying you within a defined timeframe — not months later as has happened on some other platforms.
Now you know how your data is protected. Join the Malaysian player community that trusts 1bex for a safe, fair, and enjoyable online gaming experience.
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